Frequently Asked Questions
Rachelle Garcia
Last Update vor 3 Jahren
Why should I trust you?
We serve business customers from all over the globe for more than a decade, small businesses and Fortune 500 companies alike. If you want to be sure, contact us for a free-of-charge sample.
How can I be sure that I will receive my translation?
Dozens of translation projects are delivered to our customers each day. And of course, we are at your service 24/7.
How do I retrieve my completed translation?
Upon translation completion, you will receive an email notification from the Tomedes team. The translated document will be waiting for you on your account page on tomedes.com.
Why do I need to pay in advance?
Truth be told, charging payment in advance helps us keep our costs lower and offer you attractive prices. Yet, Feel free to contact us if this option doesn't suit you.
What are my payment options?
We accept credit cards, bank transfers, checks, & PayPal transactions (you can use funds in your PayPal account or send payment using a credit card). If you have a specific request, feel free to contact us.
Why can't I order translation with proofreading?
Quality assurance is an inherent part of our job process. We consider QA measures, such as proofreading, to be our responsibility and believe you shouldn't be charged any extra payment for them. An expert from Tomedes team reviews every translation and makes sure it's only delivered in the highest quality.